Delete Your Secretly Account & Data

Secretly · Velora Labs LLP

Last updated: 23 May 2026

We respect your right to control your data. If you no longer want to use Secretly, you can delete your account and all associated data at any time. This page explains how.

Option A — In-App (fastest)

• Open Secretly → Settings → Account → Delete account.
• Confirm with the OTP sent to your registered phone / email.
• Your account is deactivated immediately and permanently deleted within 30 days.

Option B — Email request

Send an email to our support team from the email address associated with your Secretly account, or include your registered phone number.

Email us to request deletion

What gets deleted

When we process your request, the following data is permanently removed from our systems:

• Your account profile (phone number, email, name / display name, date of birth, gender, orientation, preferences, prompts, bio, education, occupation, languages)
• All profile photos, verification selfies, and other media you uploaded
• Your matches, likes, super-likes, swipes, and discovery history
• Your chats and voice notes — including your side of conversations with other users
• Login session tokens and OTP records
• Any feedback or support correspondence
• Subscription identifier linked to your account (transactional records may be retained for statutory compliance — see below)

What may be retained

In accordance with legal, safety, and compliance obligations, the following may be retained:

• Anonymised usage analytics (cannot be linked back to you)
• Billing and tax records required for GST and audit compliance (typically up to 7 years)
• Safety records related to reports, blocks, bans, or law-enforcement requests — including for child safety, sexual exploitation, fraud, or violent-conduct cases — for as long as needed to prevent re-registration and to comply with applicable law
• Content already received by another user (e.g., a chat message they have saved or screenshotted) is outside our control once delivered

Active subscription

If you have an active auto-renewing subscription, please cancel it first via the App, your UPI / bank app, or by replying to our support email. See the Payment & Cancellation Policy for steps. Account deletion does not automatically issue a refund — refunds are governed by the Cancellation Policy.

Timeframe

• In-App deletion is initiated immediately.
• For email requests, we acknowledge within 2 working days.
• Deletion is completed within 30 days of verification.
• You will receive a confirmation message once deletion is complete.

Questions

If you have questions about data deletion or your privacy rights, see our Privacy Policy or contact info@veloralabs.com.